FAQs

Each child is unique and many different factors determine how quickly the child will learn to swim, including the child’s developmental stage, any previous experience in and around the water, as well as the child’s ability to adjust to a new environment. Please be patient and expect your child to make small progress during each lesson. It is normal for a child’s learning to resemble a series of spikes and plateaus. However, we believe that many small steps lead to great achievements, as well as lasting self-confidence. We also believe that every child can ultimately learn how to swim with proper instruction and continual support.

Please note that consistency over time is one of the keys to success in our program. We ask that you do your best to consistently bring your child to swim class.

If your child has a cold, but is eating well and acting as normal, you may bring him or her to class. Please do not bring a child who has fever, is not eating, or showing signs of bacterial infection.

Let us start by saying that it is completely normal for a child to cry during the child’s first swim lesson. Consider the child’s perspective—he or she is in a strange environment in the care of an unfamiliar instructor. That said, we train our teachers to understand the nature of a child’s fear. The instructor will work to gain the trust of the child, in part by acknowledging the child’s fear, and then help the child conquer it. Often, a simple reassurance makes all the difference.

As a parent, the best thing you can do for your child is to keep bringing your child to swim class. Continuing to do so sends the message to your child that you, as the child’s primary caregiver, approve and trust in this new activity. Doing so helps your child quickly acclimate to the water and overcome his or her fear. Please take note that delaying or avoiding swim lessons may reinforce either your child’s fear or his or her resolve to not participate, and create a situation that is more difficult to overcome.

The next best thing to do is to praise them for their participation in class. We always praise them on their bravery and how proud we are of their efforts. But we are certain that these compliments will have a greater impact when they are coming from you!

We do not offer refunds or credits for missed classes. We will have a qualified instructor and warm water waiting for your child each week. If your child is unable to attend, we look forward to seeing your child at the next scheduled lesson. Consistency is one of the keys to success in our program. We ask that you do your best to regularly bring your child to swim lessons. Same week make-ups are available for $10 per swimmer and must be paid for at time of scheduled make-up class. This make-up session cannot be rescheduled or credited back if missed.

If we cancel a class for reasons that are within our control, we will apply a credit to your account which will be deducted from your next month’s dues.

Absolutely! We are happy to transfer your child’s regular scheduled class to a different day and/or time, provided we receive a 24 hours advance notice. Please keep in mind that consistency is one of the keys to success in our program, and it may take a few classes for your child to adjust to the rhythm and routine of the new instructor and/or class.

We ask that your child has his or her own pair of goggles. If your child has long hair, we ask that you tie it back in a low ponytail or have your child wear a swim cap, so that it does not interfere with your child’s swimming. For your convenience, we have goggles and caps available for sale in the office.

All children under the age of three must wear a fitted, reusable swim diaper while swimming. These are available for purchase in the office. Disposable swim diapers, plastic training pants, or regular diapers are NOT allowed.

In accordance with the guidelines set forth by both the United States Swim School Association and the Australian Swim School Association, we believe that children are ready to begin swim lessons at any time after they have reached six months of age. The earlier a child is enrolled into a learn-to-swim program, the better it is! We find that children who begin swim classes before they reach one year of age generally accepts water more readily than older children.

Fear of water is acquired over time. The older a child is when first beginning a learn-to-swim program, the more challenging his or her fear will likely be to overcome.

Remember, learning to swim is a life-saving skill–-the best day to start lessons was yesterday!

Because our class schedule constantly changes based on the progress of our students, we unfortunately do not have a set schedule that we can post or send to you. If we did try to send something, it would likely be outdated before you even received it!

The best way to inquire about our current class schedule is to call the main office and booking center at 925-240-2990.

We believe that small group lessons are a more effective and fun way for most children to learn to swim. The small group format is beneficial to our students because of the social interaction it allows, as well as the opportunities it provides for our students to learn from watching each other. Children do not always believe us when we tell them that they can do something. Simply put, we are grown-ups -- of course we can accomplish the task. But when children see one of their peers try something new, they are often inspired and emboldened to make an attempt. Thus, we are strong believers in the power of peer demonstration. We also find that children enjoy the camaraderie of the small group format, which makes them look forward to attending their class and seeing their swim friends each week.

That said, we do recognize that some students benefit greatly from the extra attention provided in a private lesson. In an effort to provide a variety of options to better suit the needs of our customers, we are now offering private lessons. Please inquire at the front desk if you are interested.

If you believe that your child has any form of medical condition which might reasonably affect his or her participation in swim lessons, please advise the office staff during the registration process.